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What is a service call?
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Includes one hour of consulting time.
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Uses a secure, encrypted connection to your system.
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Allows us to talk and you to see us work at the same time.
How do we access your system?
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Simply go to the Netviewer website and enter the code we give you.
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You can discontinue at any time by closing the access window.
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Once we are disconnected, there is no way to reconnect without your assistance.
What happens next?
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We can fix many issues in an hour.
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If it cannot be fixed in that hour, you can make the decision to continue with us or take our diagnosis and handle the problem yourself.
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If you want us to continue, you can purchase time at regular consulting rates. If you have time left after things are resolved, we will bank the remainder of the time for you to use after the next service call.
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